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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@joyormall.com. Please note that returns will need to be sent to the following address: No. 99-03, 43rd Avenue, Corona, New York 11368, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@joyormall.com.

Countries

United States

Policy URL

https://joyormall.com/policies/refund-policy

Returns

Accept returns for both defective and non-defective products

Exchanges

Accept exchanges

Product condition

New only

Window

30 days

Method

By mail

Return label

Included in the package, Free

Restocking fees

No cost

Refund processing time

10 days

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support: 24/7

Phone: +1 (585) 457-4557

Email: support@joyormall.com

Address: No. 99-03, 43rd Avenue, Corona, New York 11368, United States.