Shopping FAQs

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We currently ship to the United States and are working on expanding our reach to other countries."

Couriers used

• We use FedEx, UPS, TNT, USPS, Royal Mail, DHL and DPD as Courier Services.

Delivery Time: Handling time + Transit time

• Handling Time: 0-1 business days (Monday to Friday) 
• Transit Time: 2-5 business days (Monday to Friday)
• Order Cut-Off Time: Monday to Friday: 03:00 PM(GMT-05:00) Eastern Standard Time (New York)

All the products will be put through a production process, therefore, there will be a handling time on them.

Shipping costs

• Free shipping on all orders.

Tracking: Want to keep tabs on your parcel's comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Taxes

Our products are all tax-included, customers do not need to pay additional VAT and customs taxes.

Customer Service Team

• Phone: +1 (585) 457-4557
• E-mail: support@joyormall.com
• Address: No. 99-03, 43rd Avenue, Corona, New York, 11368, United States

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@joyormall.com. Please note that returns will need to be sent to the following address: 600 Jackson Street #412e, Hoboken New Jersey 07030, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@joyormall.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Service Team

• Phone: +1 (585) 457-4557
• E-mail: support@joyormall.com
• Address: 
• No. 99-03, 43rd Avenue, Corona, New York, 11368, United States

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joyormall.com offers a secure and convenient payment experience for our valued customers. We accept a variety of payment methods to ensure a seamless shopping journey.

• PayPal: Our preferred payment gateway is PayPal, which allows for easy and secure transactions. With PayPal, you can pay using your PayPal balance, linked bank account, or credit/debit card. PayPal provides an extra layer of security, ensuring your financial information is protected.

• Credit & Debit Cards: For those preferring direct card payments, we accept both credit and debit cards through our PayPal Payment Gateway. This means your card details are processed securely by PayPal, adhering to the highest standards of encryption and fraud protection.

PayPal Buyer Protection

All orders paid through our PayPal payment gateway are covered by PayPal’s Buyer Protection policy, which provides a safety net for purchases made online. This includes:

• 180-Day Protection: If you encounter an issue with your purchase within 180 days of the transaction date, PayPal may offer a refund, replacement, or other form of compensation, depending on the situation.

• How It Works: If you need to file a claim, you can do so through your PayPal account. PayPal will investigate the matter and, if the claim is approved, provide the appropriate remedy. This process ensures that you have peace of mind when shopping on joyormall.com.

Common Payment Issues & Solutions

While paying with credit or debit cards through PayPal is generally straightforward, customers may occasionally encounter issues that cause payment failures. Here are some common problems and their solutions:

• Declined Card: If your card is declined, please check if you have sufficient funds, if your card is active, and if there are no restrictions on online transactions. Additionally, ensure that the billing information entered matches exactly with the information on your card.

• Expired Card: An expired card will not process payments. Please update your payment method with a valid card before retrying the transaction.

• Incorrect Billing Address: Mismatching billing addresses can lead to payment failures. Ensure that the billing address you enter matches the address associated with your card.

• Network Issues: Sometimes, network errors or slow connections can cause payment issues. Try refreshing the page or checking your internet connection before retrying the payment.

• Browser Compatibility: Certain browsers may not be fully compatible with PayPal’s payment system. We recommend using the latest versions of popular browsers like Chrome, Firefox, Safari, or Edge for a better payment experience.

• Security Checks: PayPal and banks often perform security checks to prevent fraud. If your payment is flagged for review, you may need to verify your identity or provide additional information. Follow the prompts provided by PayPal to complete the verification process.

Contact Us

If you have any questions or concerns about our Payment & Pricing information, please do not hesitate to contact us. Our dedicated customer support team is ready to assist you.

• Phone: +1 (585) 457-4557
• Email: support@joyormall.com

At joyormall.com, we strive to provide a transparent, secure, and reliable payment experience. We look forward to serving you and ensuring your satisfaction with every purchase.

 

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